1. Overview

This policy explains how rescheduling, cancellations, and refunds work for consultations booked through NutriClench and PoshanSetu.

2. Cancelling or Rescheduling a Consultation

• You may reschedule or cancel a booked consultation free of charge up to 12 hours before the scheduled appointment time.
• Cancellations made less than 12 hours before the appointment may not be eligible for a refund, at the discretion of the dietitian, as they reserve that time exclusively for you.

3. Refund Eligibility

You are eligible for a full refund if:

• You cancel more than 12 hours in advance.
• The dietitian cancels or fails to attend the scheduled consultation.
• A technical failure on our platform prevents the consultation from taking place.

Refunds are generally not provided for:

• No-shows on your part without prior cancellation.
• Dissatisfaction with dietary advice given, provided the consultation took place as scheduled (we encourage you to discuss concerns directly with your dietitian, or contact support to be reassigned).

4. Refund Processing

Approved refunds are processed to your original payment method within 5–7 business days, subject to your bank or payment provider's processing times.

5. Diet Plans & Subscription Fees

Custom diet plan fees and monthly plan subscriptions are non-refundable once the plan has been delivered, except where required by law or where the plan was not delivered as promised.

6. How to Request a Refund

Email support@nutriclench.com with your booking reference and reason for the request. We aim to respond within 2 business days.

7. Contact

Questions about this policy can be directed to support@nutriclench.com.